Complete Care at Hillside LLC
810 South Broom Street · Wilmington, DE · 19805 · 3026521181
106 certified beds For profit - Limited Liability company Chain: Complete Care
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 75 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.90 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (35 in the current record)
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Potential for harm · D January 30, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 16, 2026 · Resident Rights
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Potential for harm · E January 30, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 16, 2026 · Resident Rights
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Potential for harm · D January 30, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 16, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 30, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 16, 2026 · Quality of Life and Care
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Potential for harm · D February 6, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 12, 2025 · Resident Rights
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Potential for harm · D February 6, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected March 12, 2025 · Resident Rights
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Potential for harm · D February 6, 2025
Respond appropriately to all alleged violations.
Corrected March 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 6, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 12, 2025 · Quality of Life and Care
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Potential for harm · D February 6, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 12, 2025 · Quality of Life and Care
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Potential for harm · D February 6, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 12, 2025 · Quality of Life and Care
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Potential for harm · D February 6, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 12, 2025 · Quality of Life and Care
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Potential for harm · D February 6, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected March 12, 2025 · Quality of Life and Care
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Potential for harm · D February 6, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 12, 2025 · Pharmacy Service
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Potential for harm · D February 6, 2025
Ensure that residents are free from significant medication errors.
Corrected March 12, 2025 · Pharmacy Service
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Potential for harm · D February 6, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 12, 2025 · Pharmacy Service
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Potential for harm · E February 6, 2025
Provide and implement an infection prevention and control program.
Corrected March 12, 2025 · Infection Control
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Potential for harm · D February 6, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected March 12, 2025 · Infection Control
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Potential for harm · D February 6, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected March 12, 2025 · Environmental
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No harm found · C February 6, 2025
Ensure the activities program is directed by a qualified professional.
Corrected March 12, 2025 · Quality of Life and Care
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Potential for harm · D February 1, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected April 9, 2024 · Resident Rights
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Potential for harm · D February 1, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 1, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 9, 2024 · Quality of Life and Care
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Potential for harm · F February 1, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 9, 2024 · Nutrition and Dietary
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Potential for harm · D February 1, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 9, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 085013 · certified since November 14, 1970. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.