Complete Care at Heritage LLC
7232 German Hill Road · Dundalk, MD · 21222 · 4102826310
177 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $60,132 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$60,132 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
60% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.33 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.69 | 0.55–0.75 |
| Weekend hours / resident-day | 2.96 | ≈ weekday level |
| Nursing turnover / year | 60% | median 45% |
| Fines (3-yr window) | 2 · $129,919 |
Inspection citations (72 in the current record)
-
Potential for harm · D February 25, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Past Non-Compliance · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 25, 2026 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected March 31, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 31, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 31, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 31, 2026 · Quality of Life and Care
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Potential for harm · D September 16, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 29, 2025 · Quality of Life and Care
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Potential for harm · D September 16, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 29, 2025 · Resident Rights
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Potential for harm · E September 16, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 29, 2025 · Resident Rights
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Potential for harm · D September 16, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 16, 2025
Ensure each resident receives an accurate assessment.
Corrected October 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 16, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 16, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 16, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected October 29, 2025 · Quality of Life and Care
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Potential for harm · D September 16, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 29, 2025 · Quality of Life and Care
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Potential for harm · D September 16, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected October 29, 2025 · Quality of Life and Care
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Potential for harm · E September 16, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 29, 2025 · Quality of Life and Care
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Potential for harm · E September 16, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected October 29, 2025 · Nursing and Physician Services
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Potential for harm · D September 16, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 29, 2025 · Pharmacy Service
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Potential for harm · D September 16, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · E September 16, 2025
Provide and implement an infection prevention and control program.
Corrected October 29, 2025 · Infection Control
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Potential for harm · D September 16, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected October 29, 2025 · Infection Control
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Potential for harm · D September 16, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected October 29, 2025 · Infection Control
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Potential for harm · E September 16, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected October 29, 2025 · Environmental
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Potential for harm · D September 16, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected October 29, 2025 · Nursing and Physician Services
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Potential for harm · D September 16, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 29, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 26, 2025 | Fine | $60,132 |
| August 22, 2023 | Fine | $69,787 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215135 · certified since November 9, 1981. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.