Complete Care at Harston Hall LLC
350 Haws Lane · Flourtown, PA · 19031 · 2152330700
120 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.56 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.59 | 0.55–0.75 |
| Weekend hours / resident-day | 3.23 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | 2 · $17,113 |
Inspection citations (91 in the current record)
-
Potential for harm · D January 20, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 6, 2026 · Resident Rights
-
Potential for harm · D October 6, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Deficient, Provider has no plan of correction · Quality of Life and Care
-
Potential for harm · D September 17, 2025 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected October 10, 2025 · Resident Rights
-
Potential for harm · D September 17, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D April 25, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected June 23, 2025 · Nursing and Physician Services
-
Potential for harm · D April 25, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 23, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D April 25, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 23, 2025 · Resident Rights
-
Potential for harm · E April 25, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 23, 2025 · Resident Rights
-
Potential for harm · E April 25, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected June 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D April 25, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected June 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D April 25, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected June 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D April 25, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 23, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D April 25, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 23, 2025 · Quality of Life and Care
-
Potential for harm · D April 25, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 23, 2025 · Quality of Life and Care
-
Potential for harm · D April 25, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected June 23, 2025 · Quality of Life and Care
-
Potential for harm · D April 25, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 23, 2025 · Quality of Life and Care
-
Potential for harm · D April 25, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected June 23, 2025 · Quality of Life and Care
-
Potential for harm · E April 25, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected June 23, 2025 · Nursing and Physician Services
-
Potential for harm · E April 25, 2025 · found via complaint
Observe each nurse aide's job performance and give regular training.
Corrected June 23, 2025 · Nursing and Physician Services
-
Potential for harm · D April 25, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 23, 2025 · Pharmacy Service
-
Potential for harm · D April 25, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 23, 2025 · Pharmacy Service
-
Potential for harm · E April 25, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected June 23, 2025 · Nutrition and Dietary
-
Potential for harm · F April 25, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 23, 2025 · Nutrition and Dietary
-
Potential for harm · E April 25, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected June 23, 2025 · Infection Control
-
Potential for harm · D April 25, 2025 · found via complaint
Keep all essential equipment working safely.
Corrected June 23, 2025 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 21, 2024 | Fine | $8,556 |
| June 21, 2024 | Fine | $8,557 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 395791 · certified since June 1, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.