Complete Care at Hagerstown
14014 Marsh Pike · Hagerstown, MD · 21742 · 3017338700
60 certified beds For profit - Limited Liability company Chain: Complete Care
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
$50,935 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.17 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.92 | 0.55–0.75 |
| Weekend hours / resident-day | 3.80 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | 2 · $50,935 |
Inspection citations (81 in the current record)
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Potential for harm · D April 2, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 28, 2026 · Resident Rights
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Potential for harm · D April 2, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 28, 2026 · Quality of Life and Care
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Potential for harm · D April 2, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 28, 2026 · Quality of Life and Care
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Immediate jeopardy · J January 29, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 30, 2026 · Quality of Life and Care
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Potential for harm · D January 29, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 30, 2026 · Resident Rights
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Potential for harm · D January 29, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 30, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 29, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 30, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 29, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 30, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 29, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 30, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2026 · found via complaint
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected March 30, 2026 · Nursing and Physician Services
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Potential for harm · D January 29, 2026 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 30, 2026 · Nursing and Physician Services
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Potential for harm · F January 29, 2026 · found via complaint
Observe each nurse aide's job performance and give regular training.
Corrected March 30, 2026 · Nursing and Physician Services
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Potential for harm · D January 29, 2026 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 30, 2026 · Pharmacy Service
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Potential for harm · D January 29, 2026 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected March 30, 2026 · Administration
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Potential for harm · D January 29, 2026 · found via complaint
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Corrected March 30, 2026 · Administration
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Potential for harm · D January 29, 2026 · found via complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected March 30, 2026 · Administration
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Potential for harm · F January 29, 2026 · found via complaint
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected March 30, 2026 · Administration
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Potential for harm · D January 29, 2026 · found via complaint
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected March 30, 2026 · Administration
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Potential for harm · F January 29, 2026 · found via complaint
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Corrected March 30, 2026 · Administration
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Potential for harm · F January 29, 2026 · found via complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected March 30, 2026 · Nursing and Physician Services
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Potential for harm · D October 21, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 21, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 3, 2025 · Quality of Life and Care
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Potential for harm · D October 21, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 14, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected June 27, 2025 · Resident Rights
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Potential for harm · D May 14, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected June 27, 2025 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 29, 2026 | Fine | $21,665 |
| January 9, 2025 | Fine | $29,270 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215365 · certified since August 14, 2018. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.