Complete Care at Fox Hill
1253 Hartford Tpke · Vernon, CT · 06066 · 8608750771
120 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.60 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.56 | 0.55–0.75 |
| Weekend hours / resident-day | 3.29 | ≈ weekday level |
| Nursing turnover / year | 31% | median 45% |
| Fines (3-yr window) | 2 · $25,449 |
Inspection citations (40 in the current record)
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Potential for harm · D November 26, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Past Non-Compliance · Resident Rights
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Potential for harm · D April 29, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected May 19, 2025 · Resident Rights
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Potential for harm · E April 29, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 4, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 28, 2025 · Quality of Life and Care
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Potential for harm · E May 22, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 3, 2024 · Resident Rights
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Potential for harm · D May 22, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2024
Respond appropriately to all alleged violations.
Corrected July 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected July 3, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 22, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected July 3, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 3, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 22, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 3, 2024 · Quality of Life and Care
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Potential for harm · D May 22, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 3, 2024 · Quality of Life and Care
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Potential for harm · D May 22, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 3, 2024 · Quality of Life and Care
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Potential for harm · D May 22, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 3, 2024 · Quality of Life and Care
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Potential for harm · D May 22, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected July 3, 2024 · Pharmacy Service
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Potential for harm · E May 22, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 3, 2024 · Nutrition and Dietary
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Potential for harm · E May 22, 2024
Provide and implement an infection prevention and control program.
Corrected July 3, 2024 · Infection Control
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Potential for harm · E May 22, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected July 3, 2024 · Infection Control
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Potential for harm · D May 22, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 3, 2024 · Resident Rights
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Potential for harm · D May 22, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 3, 2024 · Quality of Life and Care
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Potential for harm · E May 22, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected July 3, 2024 · Nursing and Physician Services
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Potential for harm · D April 26, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 7, 2024 · Resident Assessment and Care Planning
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Immediate jeopardy · J February 29, 2024 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected February 29, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 29, 2024 | Fine | $16,801 |
| July 12, 2023 | Fine | $8,648 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075183 · certified since April 20, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.