Complete Care at Care Age
1755 N. Barker Rd. · Brookfield, WI · 53045 · 2628213939
110 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $80,375 in fines in the last 24 months.
- Inspection results are getting worse cycle over cycle, not better.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$80,375 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
86% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.13 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.70 | 0.55–0.75 |
| Weekend hours / resident-day | 3.71 | ≈ weekday level |
| Nursing turnover / year | 86% | median 45% |
| Fines (3-yr window) | 2 · $80,375 |
Inspection citations (31 in the current record)
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Potential for harm · E December 3, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 22, 2025 · Nutrition and Dietary
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Immediate jeopardy · J June 25, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 26, 2025 · Quality of Life and Care
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Actual harm · G June 25, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 21, 2025 · Quality of Life and Care
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Actual harm · G June 25, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 15, 2025 · Quality of Life and Care
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Potential for harm · D June 25, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 15, 2025 · Quality of Life and Care
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Potential for harm · E June 25, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected July 15, 2025 · Nutrition and Dietary
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Potential for harm · D June 25, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected July 15, 2025 · Nutrition and Dietary
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Potential for harm · E June 25, 2025
Provide and implement an infection prevention and control program.
Corrected July 15, 2025 · Infection Control
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Potential for harm · D June 25, 2025 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected July 15, 2025 · Resident Rights
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Potential for harm · D June 25, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 25, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 15, 2025 · Pharmacy Service
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Potential for harm · F June 25, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 15, 2025 · Nutrition and Dietary
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Potential for harm · D January 16, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 16, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 16, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 12, 2025 · Pharmacy Service
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Potential for harm · D April 11, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 23, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E April 11, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 23, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E March 20, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected April 12, 2024 · Resident Rights
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Potential for harm · D March 20, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected April 5, 2024 · Quality of Life and Care
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Potential for harm · D March 20, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected April 19, 2024 · Pharmacy Service
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Potential for harm · D March 20, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 23, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E March 20, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 23, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 20, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 12, 2024 · Quality of Life and Care
-
Potential for harm · D March 20, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 12, 2024 · Quality of Life and Care
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Actual harm · G January 5, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 3, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 25, 2025 | Fine | $26,125 |
| June 25, 2025 | Fine | $54,250 |
| June 25, 2025 | Payment Denial | 2 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525519 · certified since August 5, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.