Complete Care at Berkshire LLC
5501 Perkiomen Avenue · Reading, PA · 19606 · 6107790600
130 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.55 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.60 | 0.55–0.75 |
| Weekend hours / resident-day | 3.31 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (10 in the current record)
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Potential for harm · E April 25, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 20, 2026 · Resident Rights
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Potential for harm · E March 20, 2026 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 17, 2026 · Nutrition and Dietary
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Potential for harm · D November 20, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected January 6, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 20, 2025
Ensure each resident receives an accurate assessment.
Corrected January 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · F November 20, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 6, 2026 · Nutrition and Dietary
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Potential for harm · D November 21, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 9, 2024 · Quality of Life and Care
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Potential for harm · D December 15, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 13, 2024 · Resident Rights
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Potential for harm · E December 15, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 13, 2024 · Resident Rights
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Potential for harm · D December 15, 2023
Ensure each resident receives an accurate assessment.
Corrected February 13, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D December 15, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 13, 2024 · Quality of Life and Care
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 395938 · certified since September 22, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.