Civita Care Center at Milford
2028 Bridgeport Ave · Milford, CT · 06460 · 2038770371
120 certified beds For profit - Limited Liability company Chain: Civita Care Centers
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 3 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.37 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 3.00 | ≈ weekday level |
| Nursing turnover / year | 46% | median 45% |
| Fines (3-yr window) | 1 · $14,433 |
Inspection citations (59 in the current record)
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Potential for harm · D December 18, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected January 13, 2026 · Quality of Life and Care
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Potential for harm · D December 18, 2025 · found via complaint
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Corrected January 13, 2026 · Administration
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Potential for harm · D November 24, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 24, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 25, 2025 · Quality of Life and Care
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Potential for harm · D August 19, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 24, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 19, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 28, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 21, 2025 · Quality of Life and Care
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Potential for harm · D February 26, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected January 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 26, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2024
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected January 29, 2025 · Resident Rights
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Potential for harm · D December 18, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected January 27, 2025 · Resident Rights
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Potential for harm · D December 18, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 27, 2025 · Resident Rights
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Potential for harm · D December 18, 2024
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected January 27, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 18, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected January 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected January 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · E December 18, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 29, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 27, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected January 27, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected January 25, 2025 · Nursing and Physician Services
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Potential for harm · D December 18, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected January 27, 2025 · Pharmacy Service
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Potential for harm · D December 18, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 27, 2025 · Pharmacy Service
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Potential for harm · D December 18, 2024
Provide or obtain dental services for each resident.
Corrected January 27, 2025 · Quality of Life and Care
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Potential for harm · E December 18, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 27, 2025 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 5, 2024 | Fine | $14,433 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075213 · certified since February 10, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.