Care Village at West Roxbury
5060 Washington Street · West Roxbury, MA · 02132 · 6173235440
76 certified beds For profit - Corporation Chain: Bear Mountain Healthcare
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.47 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.97 | 0.55–0.75 |
| Weekend hours / resident-day | 3.25 | ≈ weekday level |
| Nursing turnover / year | 20% | median 45% |
| Fines (3-yr window) | 1 · $3,418 |
Inspection citations (38 in the current record)
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Potential for harm · D November 14, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 12, 2025 · Resident Rights
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Potential for harm · D November 14, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected December 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 14, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected December 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E November 14, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 14, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 14, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected December 12, 2025 · Quality of Life and Care
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Potential for harm · D November 14, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected December 12, 2025 · Quality of Life and Care
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Potential for harm · D November 14, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected December 12, 2025 · Pharmacy Service
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Potential for harm · D November 14, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 12, 2025 · Pharmacy Service
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Potential for harm · D October 31, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected December 6, 2024 · Resident Rights
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Potential for harm · D October 31, 2024
Ensure each resident receives an accurate assessment.
Corrected December 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 31, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 31, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 6, 2024 · Quality of Life and Care
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Potential for harm · D October 31, 2024
Provide care or services that was trauma informed and/or culturally competent.
Corrected December 6, 2024 · Quality of Life and Care
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Potential for harm · D October 31, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected December 6, 2024 · Quality of Life and Care
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Potential for harm · D October 31, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected December 6, 2024 · Pharmacy Service
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Potential for harm · D October 31, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 6, 2024 · Pharmacy Service
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Potential for harm · D October 31, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 6, 2024 · Nutrition and Dietary
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Potential for harm · D October 31, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 27, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 6, 2024 · Resident Rights
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Potential for harm · D June 10, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected July 12, 2024 · Resident Rights
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Potential for harm · D June 10, 2024 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected July 27, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 10, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 27, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 21, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 5, 2024 · Resident Rights
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Potential for harm · E November 7, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 16, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 6, 2024 | Fine | $3,418 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225499 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.