Care One at Redstone
135 Benton Drive · East Longmeadow, MA · 01028 · 4136957866
254 certified beds For profit - Limited Liability company Chain: Careone
Why this verdict
- 4 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.75 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.38 | 0.55–0.75 |
| Weekend hours / resident-day | 3.40 | ≈ weekday level |
| Nursing turnover / year | 46% | median 45% |
| Fines (3-yr window) | 1 · $16,720 |
Inspection citations (51 in the current record)
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Potential for harm · D March 31, 2026 · found via complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected February 11, 2026 · Administration
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Actual harm · G October 22, 2025 · found via complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected September 20, 2025 · Nutrition and Dietary
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Potential for harm · D August 20, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected September 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 20, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 20, 2025
Provide appropriate foot care.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · D August 20, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · D August 20, 2025
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected September 12, 2025 · Nutrition and Dietary
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Potential for harm · D August 20, 2025
Provide and implement an infection prevention and control program.
Corrected September 12, 2025 · Infection Control
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No harm found · B August 20, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · D June 25, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 2, 2024 · Resident Rights
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Potential for harm · D June 25, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 2, 2025 · Pharmacy Service
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Potential for harm · D June 25, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected May 2, 2025 · Pharmacy Service
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Potential for harm · D April 3, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · D April 3, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 2, 2025 · Pharmacy Service
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Potential for harm · D June 6, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected July 16, 2024 · Resident Rights
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Potential for harm · E June 6, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 16, 2024 · Resident Rights
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Potential for harm · D June 6, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected July 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 6, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · E June 6, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 6, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected July 16, 2024 · Quality of Life and Care
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Potential for harm · E June 6, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 16, 2024 · Quality of Life and Care
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Potential for harm · D June 6, 2024
Provide care or services that was trauma informed and/or culturally competent.
Corrected July 16, 2024 · Quality of Life and Care
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Potential for harm · D June 6, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected July 16, 2024 · Pharmacy Service
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Potential for harm · D June 6, 2024
Ensure that residents are free from significant medication errors.
Corrected July 16, 2024 · Pharmacy Service
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Potential for harm · D June 6, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 16, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 22, 2025 | Fine | $16,720 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225299 · certified since May 28, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.