Brooke Haven Healthcare
1410 North Kentucky Avenue · West Plains, MO · 65775 · 4172567975
120 certified beds Non profit - Corporation
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.82 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.45 | 0.55–0.75 |
| Weekend hours / resident-day | 3.48 | ≈ weekday level |
| Nursing turnover / year | 47% | median 45% |
| Fines (3-yr window) | 1 · $10,033 |
Inspection citations (30 in the current record)
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Potential for harm · D March 3, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 10, 2026 · Resident Rights
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Potential for harm · D March 3, 2026
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected April 10, 2026 · Resident Rights
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Potential for harm · D March 3, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected April 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 3, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 10, 2026 · Quality of Life and Care
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Potential for harm · D March 3, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 10, 2026 · Quality of Life and Care
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Potential for harm · D March 3, 2026
Ensure medication error rates are not 5 percent or greater.
Corrected April 10, 2026 · Pharmacy Service
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Potential for harm · D March 3, 2026
Provide and implement an infection prevention and control program.
Corrected April 10, 2026 · Infection Control
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Actual harm · G December 6, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 15, 2025 · Quality of Life and Care
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Potential for harm · D December 6, 2024
Assure the security of all personal funds of residents deposited with the facility.
Corrected January 15, 2025 · Resident Rights
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Potential for harm · D December 6, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 6, 2024
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected January 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 6, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 15, 2025 · Quality of Life and Care
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Potential for harm · D December 6, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected January 15, 2025 · Quality of Life and Care
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Potential for harm · D December 6, 2024
Provide care or services that was trauma informed and/or culturally competent.
Corrected January 15, 2025 · Quality of Life and Care
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Potential for harm · D December 6, 2024
Post nurse staffing information every day.
Corrected January 15, 2025 · Nursing and Physician Services
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Potential for harm · D December 6, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 15, 2025 · Pharmacy Service
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Potential for harm · D December 6, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected January 15, 2025 · Pharmacy Service
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Potential for harm · D December 6, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 15, 2025 · Pharmacy Service
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Potential for harm · F December 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 15, 2025 · Nutrition and Dietary
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Potential for harm · D December 6, 2024
Dispose of garbage and refuse properly.
Corrected January 15, 2025 · Nutrition and Dietary
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Potential for harm · D December 6, 2024
Provide and implement an infection prevention and control program.
Corrected January 15, 2025 · Infection Control
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Potential for harm · D December 6, 2024
Implement a program that monitors antibiotic use.
Corrected January 15, 2025 · Infection Control
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Potential for harm · D March 1, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 9, 2024 · Quality of Life and Care
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Potential for harm · D July 12, 2023 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 26, 2023 · Pharmacy Service
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Potential for harm · E July 6, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 20, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 6, 2024 | Fine | $10,033 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265400 · certified since October 2, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.