Bickford Health Care Center
14 Main Street · Windsor Locks, CT · 06096 · 8606234351
48 certified beds Non profit - Other
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $122,338 in fines in the last 24 months.
- Staffing hours comfortably above national benchmarks.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$122,338 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 5 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 4.36 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.98 | 0.55–0.75 |
| Weekend hours / resident-day | 3.86 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | 3 · $122,338 |
Inspection citations (100 in the current record)
-
Potential for harm · D March 25, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 6, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D March 25, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 6, 2026 · Quality of Life and Care
-
Potential for harm · D March 9, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 20, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D March 3, 2026 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected April 14, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D March 3, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 14, 2026 · Quality of Life and Care
-
Potential for harm · D March 3, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 14, 2026 · Quality of Life and Care
-
Potential for harm · F March 3, 2026 · found via complaint
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Corrected April 14, 2026 · Nursing and Physician Services
-
Potential for harm · D March 3, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 14, 2026 · Resident Assessment and Care Planning
-
Potential for harm · F March 3, 2026 · found via complaint
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected April 14, 2026 · Administration
-
Immediate jeopardy · J February 13, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 27, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J February 13, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 27, 2026 · Quality of Life and Care
-
Potential for harm · D February 13, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 27, 2026 · Resident Rights
-
Potential for harm · D February 13, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 27, 2026 · Quality of Life and Care
-
Potential for harm · D February 13, 2026 · found via complaint
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Corrected March 17, 2026 · Administration
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Potential for harm · D February 13, 2026 · found via complaint
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Corrected March 17, 2026 · Administration
-
Potential for harm · D February 13, 2026 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected March 17, 2026 · Administration
-
Potential for harm · D February 13, 2026 · found via complaint
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Corrected March 17, 2026 · Administration
-
Potential for harm · D February 13, 2026 · found via complaint
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Corrected March 17, 2026 · Nursing and Physician Services
-
Potential for harm · D February 13, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 27, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D February 13, 2026 · found via complaint
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Corrected March 17, 2026 · Administration
-
Actual harm · G January 13, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Deficient, Provider has no plan of correction · Quality of Life and Care
-
Potential for harm · E January 13, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Deficient, Provider has no plan of correction · Resident Rights
-
Potential for harm · D January 13, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 13, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 13, 2026
Respond appropriately to all alleged violations.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 13, 2026 | Fine | $57,715 |
| March 14, 2025 | Fine | $55,632 |
| December 11, 2024 | Fine | $8,991 |
| April 29, 2024 | Payment Denial | 71 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075358 · certified since October 1, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.