Bancroft Healthcare Center
1475 Bancroft Avenue · San Leandro, CA · 94577 · 5104831680
39 certified beds For profit - Corporation
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
RN staffing in the bottom 10% nationally
0.15 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.59 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.15 | 0.55–0.75 |
| Weekend hours / resident-day | 3.60 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (30 in the current record)
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Actual harm · G August 8, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 16, 2025 · Quality of Life and Care
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Potential for harm · E October 10, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 31, 2024 · Resident Rights
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Potential for harm · E October 10, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 31, 2024 · Resident Rights
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Potential for harm · D October 10, 2024
Ensure each resident receives an accurate assessment.
Corrected October 31, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 10, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected October 31, 2024 · Quality of Life and Care
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Potential for harm · D October 10, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected October 31, 2024 · Quality of Life and Care
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Potential for harm · D October 10, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected October 31, 2024 · Pharmacy Service
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Potential for harm · D October 10, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 31, 2024 · Pharmacy Service
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Potential for harm · D October 10, 2024
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected October 31, 2024 · Nutrition and Dietary
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No harm found · B October 10, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected October 31, 2024 · Environmental
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Potential for harm · E November 16, 2023
Give residents a notice of rights, rules, services and charges.
Corrected December 13, 2023 · Resident Rights
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Potential for harm · D November 16, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected December 13, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 16, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected December 13, 2023 · Quality of Life and Care
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Potential for harm · D November 16, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected December 13, 2023 · Pharmacy Service
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Potential for harm · E November 16, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 13, 2023 · Nutrition and Dietary
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Potential for harm · E March 1, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 18, 2022 · Resident Rights
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Potential for harm · E March 1, 2022
Keep residents' personal and medical records private and confidential.
Corrected May 18, 2022 · Resident Rights
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Potential for harm · E March 1, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 18, 2022 · Resident Rights
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Potential for harm · D March 1, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 18, 2022 · Quality of Life and Care
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Potential for harm · F March 1, 2022
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected May 18, 2022 · Quality of Life and Care
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Potential for harm · D March 1, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 18, 2022 · Pharmacy Service
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Potential for harm · E March 1, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected May 18, 2022 · Pharmacy Service
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Potential for harm · E March 1, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected May 18, 2022 · Nutrition and Dietary
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Potential for harm · E March 1, 2022
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected May 18, 2022 · Nutrition and Dietary
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Potential for harm · E March 1, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 18, 2022 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 8, 2025 | Payment Denial | 11 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055107 · certified since September 1, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.