Avenue Care and Rehabilitation Center, the
4120 Interchange Corporate Center Road · Warrensville Heights, OH · 44128 · 2168969900
97 certified beds For profit - Limited Liability company Chain: Progressive Quality Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.81 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.77 | 0.55–0.75 |
| Weekend hours / resident-day | 3.35 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | 2 · $34,146 |
Inspection citations (53 in the current record)
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Potential for harm · D December 18, 2025 · found via complaint
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected December 19, 2025 · Quality of Life and Care
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Potential for harm · F December 18, 2025 · found via complaint
Employ staff that are licensed, certified, or registered in accordance with state laws.
Corrected December 19, 2025 · Administration
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Potential for harm · D October 29, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · E October 29, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 18, 2025 · Quality of Life and Care
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Potential for harm · E October 29, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected December 18, 2025 · Nursing and Physician Services
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Potential for harm · E October 29, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 18, 2025 · Infection Control
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Potential for harm · D October 6, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 18, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 13, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · D August 13, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · D August 13, 2025
Assess the resident when there is a significant change in condition
Corrected December 18, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 13, 2025
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected December 18, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 13, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected December 18, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 13, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 18, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 13, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 18, 2025 · Quality of Life and Care
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Potential for harm · D August 13, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 18, 2025 · Quality of Life and Care
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Potential for harm · D August 13, 2025
Provide and implement an infection prevention and control program.
Corrected December 18, 2025 · Infection Control
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Potential for harm · D August 13, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected December 18, 2025 · Infection Control
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Potential for harm · D August 13, 2025
Keep all essential equipment working safely.
Corrected December 18, 2025 · Environmental
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Potential for harm · D August 13, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · D August 13, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · D August 13, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · D August 13, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · D August 13, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 18, 2025 · Quality of Life and Care
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Potential for harm · D August 13, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 18, 2025 · Quality of Life and Care
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Potential for harm · D August 13, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 18, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 10, 2025 | Fine | $17,345 |
| April 25, 2024 | Fine | $16,801 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366394 · certified since October 18, 2010. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.