Ashford Hall
2021 Shoaf Dr · Irving, TX · 75061 · 9725791919
206 certified beds For profit - Corporation
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $44,470 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
5 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
79% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.86 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.74 | 0.55–0.75 |
| Weekend hours / resident-day | 3.54 | ≈ weekday level |
| Nursing turnover / year | 79% | median 45% |
| Fines (3-yr window) | 4 · $301,255 |
Inspection citations (36 in the current record)
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Potential for harm · D April 9, 2026
Ensure each resident receives an accurate assessment.
Corrected May 1, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 1, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 1, 2026 · Quality of Life and Care
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Potential for harm · E April 9, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 10, 2026 · Quality of Life and Care
-
Potential for harm · E April 9, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 10, 2026 · Nutrition and Dietary
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Actual harm · G March 24, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 25, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E March 24, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 25, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 4, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 5, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 17, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 19, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 24, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected February 3, 2025 · Resident Rights
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Potential for harm · D January 24, 2025
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected February 3, 2025 · Quality of Life and Care
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Potential for harm · D January 24, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected February 3, 2025 · Quality of Life and Care
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Potential for harm · D January 24, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected February 3, 2025 · Nursing and Physician Services
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Potential for harm · E January 24, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 3, 2025 · Pharmacy Service
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Potential for harm · D January 24, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 13, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected January 22, 2025 · Resident Rights
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Potential for harm · D January 13, 2025 · found via complaint
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected January 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 13, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 22, 2025 · Pharmacy Service
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Potential for harm · D September 24, 2024 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected September 27, 2024 · Resident Rights
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Immediate jeopardy · K August 10, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 11, 2024 · Quality of Life and Care
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Potential for harm · D August 10, 2024 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected August 11, 2024 · Resident Rights
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Potential for harm · D July 2, 2024 · found via complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected July 3, 2024 · Quality of Life and Care
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Potential for harm · D July 2, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 3, 2024 · Pharmacy Service
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Potential for harm · D July 2, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 3, 2024 · Infection Control
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Potential for harm · D April 17, 2024 · found via complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected April 18, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 4, 2026 | Fine | $15,935 |
| September 24, 2024 | Fine | $6,144 |
| August 10, 2024 | Fine | $22,391 |
| March 22, 2024 | Fine | $256,785 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 455748 · certified since May 26, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.