Arrowhead Healthcare Center, LLC
4343 N Sierra Way · San Bernardino, CA · 92407 · 9098864731
58 certified beds For profit - Limited Liability company Chain: Crystal Solorzano
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.67 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 3.91 | ≈ weekday level |
| Nursing turnover / year | 33% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (21 in the current record)
-
Potential for harm · F April 10, 2025 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected May 8, 2025 · Nursing and Physician Services
-
Potential for harm · D December 19, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected January 18, 2025 · Resident Rights
-
Potential for harm · D December 19, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected January 18, 2025 · Resident Rights
-
Potential for harm · D December 19, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected January 18, 2025 · Resident Rights
-
Potential for harm · E December 19, 2024
Ensure each resident receives an accurate assessment.
Corrected January 18, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D December 19, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 18, 2025 · Quality of Life and Care
-
Potential for harm · D December 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 18, 2025 · Quality of Life and Care
-
Potential for harm · E December 19, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 18, 2025 · Nutrition and Dietary
-
Potential for harm · F December 19, 2024
Provide and implement an infection prevention and control program.
Corrected January 18, 2025 · Infection Control
-
Potential for harm · D December 19, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected January 18, 2025 · Environmental
-
Potential for harm · E December 19, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected January 18, 2025 · Environmental
-
No harm found · B December 19, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected January 18, 2025 · Resident Rights
-
No harm found · C December 19, 2024
Post nurse staffing information every day.
Corrected January 18, 2025 · Nursing and Physician Services
-
No harm found · B October 18, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected November 17, 2023 · Resident Rights
-
Potential for harm · D July 15, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 15, 2021 · Resident Rights
-
Potential for harm · D July 15, 2021
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected September 15, 2021 · Quality of Life and Care
-
Potential for harm · D July 15, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 15, 2021 · Pharmacy Service
-
Potential for harm · D July 15, 2021
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected September 15, 2021 · Nutrition and Dietary
-
Potential for harm · F July 15, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 15, 2021 · Nutrition and Dietary
-
Potential for harm · D July 15, 2021
Dispose of garbage and refuse properly.
Corrected September 15, 2021 · Nutrition and Dietary
-
Potential for harm · E July 15, 2021
Provide and implement an infection prevention and control program.
Corrected September 15, 2021 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555896 · certified since August 13, 2015. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.