Albuquerque Heights Healthcare and Rehabilitation
103 Hospital Loop Ne · Albuquerque, NM · 87109 · 5053488300
134 certified beds For profit - Corporation Chain: Genesis Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
64% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.82 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.04 | 0.55–0.75 |
| Weekend hours / resident-day | 3.40 | ≈ weekday level |
| Nursing turnover / year | 64% | median 45% |
| Fines (3-yr window) | 1 · $8,170 |
Inspection citations (81 in the current record)
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Potential for harm · D February 3, 2026 · found via complaint
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected February 20, 2026 · Resident Assessment and Care Planning
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Potential for harm · E February 3, 2026 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected February 20, 2026 · Environmental
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Potential for harm · D December 31, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 27, 2026 · Quality of Life and Care
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Potential for harm · D December 12, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected February 20, 2026 · Resident Rights
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Potential for harm · D December 12, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 20, 2026 · Resident Rights
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Potential for harm · E December 12, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 20, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 12, 2025 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 20, 2026 · Quality of Life and Care
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Potential for harm · D December 12, 2025 · found via complaint
Provide routine and 24-hour emergency dental care for each resident.
Corrected February 20, 2026 · Quality of Life and Care
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Potential for harm · D August 14, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 31, 2025 · Resident Assessment and Care Planning
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Potential for harm · E June 10, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 2, 2025 · Resident Rights
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Potential for harm · E June 10, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 2, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 15, 2025
Ensure each resident receives an accurate assessment.
Corrected May 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 15, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 15, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D April 15, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D April 15, 2025
Ensure that residents are free from significant medication errors.
Corrected May 28, 2025 · Pharmacy Service
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Potential for harm · D April 15, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected May 28, 2025 · Nutrition and Dietary
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Potential for harm · E April 15, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected May 28, 2025 · Environmental
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Potential for harm · D April 15, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 28, 2025 · Pharmacy Service
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Potential for harm · E April 15, 2025 · found via complaint
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Corrected May 28, 2025 · Administration
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Potential for harm · D January 16, 2025 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected February 14, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected February 14, 2025 · Quality of Life and Care
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Potential for harm · E January 16, 2025 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 14, 2025 · Quality of Life and Care
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Actual harm · G August 23, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 23, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 15, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 23, 2024 | Fine | $8,170 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 325069 · certified since May 1, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.